The Challenge

Imagine you're an international distributor. You are being inundated with customer questions on ESG that take you ages to answer and even when you do, you aren't confident that your answers sound credible or will impress your clients, because you don't always have clear answers. Increasingly you are seeing big customers and prospects making sustainability a deciding factor in tenders and you need a more robust and efficient solution.

The Solution

Through Tried & Supplied you are able to aggregate data from multiple different systems, plug your knowledge gaps, and finally get a clear picture of where you stand and how you can improve. This clarity enables you to present your sustainability in the best possible light to customers and also set realistic targets to demonstrate your long-term commitment to sustainability and how you could work with customers to improve their supply chain impact. All your customer queries on ESG are routed through the Tried & Supplied team via a dedicated mailbox so that instant, well evidenced answers can be provided from the platform.

The Result

Your internal resource is freed up to focus on driving sustainability with the clarity on how to do this. Your brand reputation is enhanced, resulting in increased customer satisfaction and an improved conversion rate, especially with large prospects.