Insights to make your business thrive in 2023
Our Better Hospitality Guide is the result of accumulated insights from the Better Hospitality Conferences we organise and the pioneering clients, suppliers and partners we work with. The premise of this guide is that better hospitality practices turn cost centres into profit drivers. These practices are based on making your people happy and your customers loyal, while enabling both your business and the planet to thrive.
What’s included?
Packed full of creative strategies, solutions and tips from operators, who have already succeeded, the guide is easy to use and navigate with separate sections for each of your teams.
Driving profit
Finance
- How business ethics drive profit
- A visual framework to track business success
- Guiding principles of better hospitality
Creating a fantastic offering
Back-of-house
- Give customers what they want
- Get all the right ingredients in place
- Minimise waste and optimise cash
Establishing a happy team
Talent, learning & development
- Creating a positive perception of hospitality as a career
- Attracting the right candidates
- Keeping people happy and engaged
Developing a loyal customer base
Marketing
- What makes customers loyal
- Communicating your brand values
- Using data to drive loyalty
